How can we help?
Having trouble? Click here to access our troubleshooting guide.
We are really sorry to hear that you may have a problem with your boiler.
We have made a short fault finding guide that you can follow which will allow us to try and help solve your problem. Please look at the options below and click on the type of boiler you have.
If you're not sure don't worry! Please click here for a detailed guide on how to identify your boiler type and boiler model.
Once you know your boiler type, click "back" on your browser to continue this guide.
Disclaimer: Whilst every attempt is made to ensure the accuracy of information contained on this help centre, errors can occasionally occur. The Vaillant Group cannot accept any responsibility for any reliance upon such information, any omissions or any subsequent loss or damage.Vaillant Group recommends that only qualified, gas safe registered engineers carry out repairs, installation or servicing.Vaillant Group reserves the right to amend , update, or withdraw any information within the help centre without prior notice.
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